Our promise
A calmer kind of self-care should not end when you press buy. Here is what we promise on every order, in plain words.
Take 60 nights to decide
The Cervly Neck Massager is built for quiet evenings at home. So that is where you should decide whether it stays.
- Day 1. Unbox, charge over USB-C, and take your first fifteen quiet minutes.
- Days 2 to 59. Make it part of your evening. Use it as often as you like. This is a real home trial, not a quick look.
- Day 60. Keep it, or send it back for a full refund. Free returns. No questions asked. No restocking fees.
Free tracked shipping
Shipping is free and tracked on every order. Your order leaves our warehouse within 24 to 72 hours and usually arrives in 6 to 10 business days. We email you a tracking link as soon as it ships, so you always know where it is. The full details live in our shipping policy.
A 1-year warranty on every device
Every Cervly device is covered for one year. If anything goes wrong, we repair it or replace it. That is the whole policy.
Want longer? At checkout you can add the Lifetime Warranty upgrade for $19.99. It extends the same repair-or-replace promise for as long as you own your Cervly.
How returns actually work
No portals, no codes, no fine print. Three steps.
- 1. Write to us. Email support@cervly.com or use our contact page. We reply within 24 hours on weekdays.
- 2. Send it back. We walk you through the return and cover the cost. Returns are always free.
- 3. Get your refund. We refund you in full. No questions, no restocking fees.
More questions? Our FAQ covers the small things, and our refund policy spells everything out.
One honest note
Cervly is a personal wellness device for relaxation and the temporary relief of everyday muscle tension. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any condition. If you are pregnant, use a pacemaker, or have any medical concern, please check with a doctor before use.