Terms of service
Terms of Service
Welcome to Cervly. These Terms of Service ("Terms") govern your use of cervly.com (the "Site") and your purchase of any products from it. The Site is operated by Cervly Global Pte. Ltd., 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987 ("Cervly", "we", "us"). By using the Site or placing an order, you agree to these Terms.
1. Our products
Cervly products are personal wellness and comfort products intended for relaxation and the temporary relief of everyday muscle tension. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. Always read and follow the included instructions before use. If you are pregnant, use an implanted electronic device such as a pacemaker, have epilepsy, or have any medical concern, consult a doctor before using products that produce heat or electrical pulse stimulation.
2. Orders and payment
All prices are shown in USD and include the product only; any applicable customs duties or import taxes for international deliveries are the responsibility of the recipient unless stated otherwise at checkout. We may refuse or cancel any order at our discretion — for example, where a listing contains an obvious pricing error — in which case you will be refunded in full. Your order is an offer to buy; our acceptance happens when we dispatch the goods.
3. Shipping
Shipping terms, timeframes, and the optional Priority Shipping upgrade are described in our Shipping Policy, which forms part of these Terms.
4. 60-night home trial and returns
Every order includes a 60-night home trial as described in our Refund Policy, which forms part of these Terms. Statutory consumer rights in your country of residence are not affected by anything in these Terms.
5. Warranty
Every Cervly product carries a 1-year limited warranty against defects in materials and workmanship under normal home use, as described on our Warranty page. The optional paid Lifetime Warranty upgrade extends the same cover for as long as the original purchaser owns the product, on the terms stated on the Warranty page. Warranties do not cover accidental damage, water damage, normal cosmetic wear, or use outside the included instructions.
6. Acceptable use of the Site
You agree not to misuse the Site, attempt to gain unauthorised access to it, scrape it at disruptive volume, or use it for any unlawful purpose. All content on the Site — text, images, graphics, and branding — belongs to Cervly or its licensors and may not be reproduced without permission.
7. Limitation of liability
To the fullest extent permitted by law, Cervly's total liability arising out of or relating to any product or these Terms is limited to the amount you paid for the product concerned. We are not liable for indirect, incidental, or consequential losses. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including for death or personal injury caused by negligence.
8. Privacy
How we handle your personal information is described in our Privacy Policy.
9. Changes to these Terms
We may update these Terms from time to time. The version published on the Site at the time you place an order applies to that order.
10. Governing law and disputes
These Terms are governed by the laws of Singapore, without affecting any mandatory consumer protections that apply in your country of residence. Before any formal dispute, please contact us — almost everything can be resolved with an email.
11. SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.
AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:
(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at [CONTACT METHOD].
By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.
You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.
You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.
For any questions, you can contact us for more information about the program.
12. Contact
Cervly Global Pte. Ltd.
7 Temasek Boulevard, #12-07
Suntec Tower One
Singapore 038987
Email: support@cervly.com