Cervly

Support

How can we help?

Everything you might need, in one quiet place. If you don't find your answer below, we're one email away.

Shipping — Free tracked shipping on every order. Orders leave the warehouse within 24–72 hours and usually arrive in 6–10 business days, with a tracking link by email.
Returns & trial — Take 60 nights to decide. Full refund, free returns, no questions, no restocking fees.
Warranty — Every device is covered for one year. If something goes wrong, we repair or replace it.
FAQ — Quick answers about your Cervly Neck Massager, charging, heat levels, and the evening ritual.
Contact us — Write to support@cervly.com. We reply within 24 hours on weekdays.

Take your time. We're here.